We’ve talked in the past about how a company can use social media to improve business: From keeping your existing customers happy through regular updates and promotional offers, to creating and promoting valuable content to draw in new customers, social media can be one of the most powerful tools in a small business owner’s toolbox.
But that’s just one way to use social media. Drawing in customers isn’t the only thing you can do efficiently with it—you can also appease existing customers by using your social media accounts to quickly provide excellent customer service.
In this article, we’ll give you a few tips on how you can easily start making use of your social media accounts to provide customer service!
Social Media is More Efficient
When you visit a website for technical assistance or support, you expect to easily find the company’s contact information. No one wants to click around…
View original post 548 more words